Do you have any questions about installing the app? Or are you unsure how to use it? Do you need help with configuring personalised weather warnings for your location? Here you can find the answers to frequently asked questions about the MeteoSwiss App.
| What operating systems support the MeteoSwiss App? | iOS from Version 12.0.x and Android from Version 6.x |
| Which versions of the MeteoSwiss App are supported? | Version 2.0 and above of the MeteoSwiss App are supported. Certain products can no longer be properly displayed in older versions. We recommend always installing the latest version of the app. |
| How much does the MeteoSwiss App cost? | The MeteoSwiss App is free. It can be downloaded from the App Store for iOS devices, and from the Google Play Store for Android devices. The in-app Aviation Weather function is available to those with a pilot’s licence, at a price of CHF 50.00/year. |
| Which languages are supported? | German, French, Italian and English. The language used by the app depends on the language settings of your device. English is the default for unsupported languages. |
| What does the warning triangle mean in the bottom right of the hazard map? | This symbol means that there are active warnings. It can also appear even if there are no visible warnings on the map (in green). This can occur when certain warning types are not activated (see also favourites and warnings). |
| What does the error message “Request has timed out” mean? | The request and response time between the mobile device and the MeteoSwiss servers was taking more than 15–20 seconds and was therefore aborted. This is usually due to a weak signal. |
| The app is not loading any data | An Internet connection is required for updating data. This appears to have been interrupted or is not available. This can be due to VPN software on the mobile device or the wireless router. |
| Widgets are not updating | Background updates must be turned on for the MeteoSwiss App in the settings of the mobile device. |
| No location marker on the animated map (red dot) | The app must be given permission to access the location data of the mobile device. This can be done in the “Weather at my Location” tile. If your location still does not appear on the map, check in the device settings whether the necessary permissions have been granted for the MeteoSwiss App. |
| What name does the app go by in the app stores? | The app can be found under the name “MeteoSwiss” in the Apple App Store and Google Play Store (Download). |
| Is the app also available for iPad and Android tablets? | Yes, the app is optimised for iPad and Android tablets. |
| Does the app work on modern Huawei devices? | No, the MeteoSwiss App requires Google Play Services on Android. Since the modern Huawei devices are no longer permitted to use these, it is not possible to install the app. MeteoSwiss does not supply installation files for Android devices outside of the Google Play Store. |
| How can I subscribe to push notifications for warnings in specific locations? | Enter your favourite location at the very bottom of the home screen using the + sign. This enables you to automatically receive (by default) warnings from Level 3 upwards for your favourite location (exceptions: avalanches from Level 4, forest fire deactivated, earthquake not supported), provided that you have enabled push notifications. |
| How can I subscribe to push notifications for weather warnings for lakes/airports? | On the hazard overview map for lakes or airports, click on the relevant lake or airport and enable the push notification function. |
| How do I change or delete warnings for favourite locations? | To change warning levels or types, select the location and click “Push notifications for hazards” at the very bottom of the screen. Or enable edit mode on the home screen by clicking on the “pen” symbol in the top right, or with a long click (the background will change to grey). Click on the “settings” symbol in the bottom left. Change the hazard types. Click “Save”. Disable edit mode by clicking “OK” in the top right. |
| How do I change or delete warnings on the map on the home screen? | Enable edit mode on the home screen by clicking on the “pen” symbol in the top right, or with a long click (the background will change to grey). Select the “Hazards” tile. Click on the “settings” symbol in the bottom left. Change the hazard types. Click “OK”. Disable edit mode by clicking “OK” in the top right. |
| How do I select a favourite location? | At the bottom of the home screen, click on the + sign and select your location in Switzerland. You will then receive local forecasts and warnings with the default settings (these can be changed in settings), along with current weather data from the nearest weather station. |
| How do I delete a tile/favourite location? | Enable edit mode on the home screen by clicking on the “pen” symbol in the top right, or with a long click (the background will change to grey). Click on the “X” next to the relevant tile. |
| How do I change the size or position of a tile on the home screen? | Enable edit mode on the home screen by clicking on the “pen” symbol in the top right, or with a long click (the background will change to grey). Change the size by clicking on the “Arrow” symbol. Move the tile to the desired position. Disable edit mode by clicking “OK” in the top right. |